Return and Refund Policy
Due to the nature of our business and products we sell, it sometimes happens that bulbs and plants arrive damaged, rotten or contaminated. If this happens, please contact us right away, and we will be happy to send a free replacement or offer you a refund.
Plants will not always look identical to the photographs on our website, but we do our best to source plants as similar as possible to those photographed.
The right of withdrawal
By default, all products that you buy online are subject to a period of 14 days after receiving the products, within which you can cancel the purchase. This is called the right of withdrawal. The shipping costs for returning your order are for your own account. You can return your order without giving a reason, as long as this is done within 14 days. Please send us a message via the contact form.
How to return
If products do not match your expectations, please contact us via the contact form. We can offer compensation in the form of a new product or by returning your money.
For items that can be returned, you will receive an address. Please note that you are responsible for returning the goods in their original condition and packaging. The customer is responsible for the costs of returning the items unless we have mistakenly delivered the item to you or if the item has been damaged. You will get your money returned as soon as the delivered goods are in our possession.
2211 VK, Noordwijkerhout
When do we refund
Once we have informed you of the processing of the return via e-mail, and we are in possession of your package, we will refund you within 10 working days. If you had not paid yet, you do not have to pay this amount any more.
Frequently asked questions about our return and refund policy.
What is the quality of your flower bulbs?
DUTCH-BULBS.COM is a member of the BKD and is therefore among the best suppliers of bulbs and perennials in The Netherlands. All flower bulbs and perennials that we deliver are of such high quality that we give our customers a 100% flowering guarantee. The bulbs are evaluated for quality and colour correctness, size and health, among other things. This way we can guarantee you that the flower bulbs you order from DUTCH-BULBS.COM will flower.