Return and Refund Policy
At DUTCH-BULBS.COM, we supply flower bulbs, perennials, roses, seeds and other garden plants from Dutch growers. We check our planting material for quality, size, health and variety and aim to deliver every order in good condition.
If something goes wrong with your order, we are here to help.
This policy explains your statutory right of withdrawal, how to return products, when refunds are issued, which exceptions may apply, and how our 100% Flowering Guarantee works.
Nothing in this policy limits your statutory consumer rights under applicable EU and national legislation.
1. Your statutory right of withdrawal
When purchasing products online from DUTCH-BULBS.COM as a consumer, you generally have the right to withdraw from the purchase within 14 calendar days without giving a reason, unless a statutory exception applies.
The withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receives the products.
If your order contains several products delivered separately, the period begins on the day after you receive the final product.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires.
You can do this by:
- Sending an email to support@dutch-bulbs.com.
- Using our Withdrawal Form and sending the completed form to us by email or post.
- Sending a clear written statement to our postal address.
You are not required to use the model withdrawal form or explain why you wish to cancel your purchase.
The right of withdrawal applies to eligible products. Certain exceptions may apply, as explained in Section 4.
2. How to return products
If you exercise your statutory right of withdrawal, you must return the eligible products within 14 calendar days after notifying us of your decision.
The deadline is met if you send the products before the 14-day return period expires.
Please send returns to:
DUTCH-BULBS B.V.
Carolus Clusiuslaan 3d
2215 RV Voorhout
The Netherlands
Please pack the products securely to prevent damage during transport.
We recommend using the original packaging whenever possible, but this is not a mandatory condition for exercising your statutory right of withdrawal.
You may inspect the products to establish their nature, characteristics and condition, as you would reasonably be able to do in a physical shop.
If the products have been handled beyond what is necessary for such inspection, you may be responsible for any resulting reduction in their value, as permitted by applicable law.
Return shipping costs
If you withdraw from a purchase without giving a reason, you are responsible for the direct costs of returning the products, provided that we informed you of these costs before purchase.
If you receive an incorrect, damaged or non-conforming product, DUTCH-BULBS.COM will cover the necessary return costs where required by applicable consumer protection law.
3. Refunds after withdrawal
If you exercise your statutory right of withdrawal, we will refund the payments due to you without undue delay and no later than 14 calendar days after receiving your withdrawal notice, subject to the legal conditions below.
We may withhold the refund until we have received the returned products or until you have provided evidence that you have sent them back, whichever occurs first, unless we have offered to collect the products ourselves.
What will be refunded?
If you withdraw from your entire order, we will refund:
- The purchase price of the returned products.
- The original delivery costs, up to the cost of the least expensive standard delivery option offered for your order.
Additional costs for express or other upgraded delivery methods are not refundable to the extent that they exceed standard delivery costs.
For partial returns, any refund of the original delivery costs will be determined in accordance with applicable law.
Refunds will be made using the same payment method used for the original purchase, unless you expressly agree otherwise.
No additional fees will be charged for processing your refund.
Any permitted deduction for diminished product value will be made only in accordance with applicable consumer law.
4. Exceptions to the right of withdrawal
Under Article 16 of Directive 2011/83/EU and applicable national law, certain products may be excluded from the statutory right of withdrawal.
These may include:
- Products liable to deteriorate or expire rapidly, including certain perishable plants or other living products that meet the relevant legal criteria.
- Products made to the customer's specifications or clearly personalised.
- Products that become inseparably mixed with other items after delivery, where the statutory exception applies.
Because we sell flower bulbs, plants and other living products, some items may require special handling or may be affected by their natural condition.
However, flower bulbs, seeds, bare-root plants and other living products are not automatically excluded from the right of withdrawal solely because they are living products.
Any exception must be assessed according to the characteristics of the particular product and applicable law.
Where a statutory exception applies, we will provide the relevant information before purchase.
These exceptions do not affect your statutory rights if a product is damaged, defective, incorrectly supplied or otherwise does not conform to the sales contract.
5. Our 100% Flowering Guarantee
DUTCH-BULBS.COM offers a commercial 100% Flowering Guarantee for flower bulbs and perennials purchased from our online store.
We work with Dutch growers and select planting material according to relevant quality characteristics, including health, size and variety. Bulb and plant sizes are indicated in our product descriptions.
Our commercial guarantee covers the following:
Quality Guarantee
If the planting material does not meet our advertised quality standards, please contact us.
This includes problems such as bulbs or plants arriving rotten, damaged or otherwise unsuitable for planting.
Variety Guarantee
If a plant flowers in a different variety from the one you ordered, please contact us.
We aim to supply products that correspond to the variety and characteristics described on our website.
Growth and Flowering Guarantee
If your bulbs or plants fail to sprout or flower as expected despite appropriate planting and care, please contact our customer support team.
You can find planting advice on our How to Plant Flower Bulbs page.
How to make a guarantee claim
If you experience any of the problems described above, contact us at support@dutch-bulbs.com.
Please provide:
- Your order number.
- The name of the affected product.
- A description of the problem.
- Photographs of the bulbs, plants or flowers, where available.
- Relevant details about planting and growing conditions if the issue concerns growth or flowering.
Our customer support team will review your claim and may request additional information where reasonably necessary.
For eligible claims under our commercial guarantee, we will offer a free replacement or a refund of the affected product.
The commercial guarantee is provided by:
DUTCH-BULBS B.V.
Carolus Clusiuslaan 3d
2215 RV Voorhout
The Netherlands
Our 100% Flowering Guarantee is provided in addition to your statutory rights.
Consumers are entitled by law to free remedies from the seller where goods do not conform to the sales contract. These rights are not affected, restricted or replaced by our commercial guarantee.
6. Your statutory rights for defective or incorrect products
In addition to our commercial guarantee, you have statutory rights under applicable consumer protection legislation if products do not conform to the sales contract.
This may include situations where:
- Flower bulbs or plants arrive damaged, rotten or affected by disease.
- You receive a different product, species or variety from the one ordered.
- Products do not correspond to their advertised description or essential characteristics.
- Products have other defects or do not meet the requirements of applicable consumer law.
Plants are living products, so some natural variations in appearance, size, shape or growth stage may occur.
Products may therefore not always look identical to the photographs on our website. However, natural variations do not remove your right to receive products that conform to their description and the sales contract.
How to report a problem
If you receive damaged, incorrect or defective products, please contact us as soon as reasonably possible after discovering the problem.
Email support@dutch-bulbs.com and include your order number and a description of the issue.
Photographs are helpful when available, particularly if bulbs or plants arrive damaged or rotten. However, photographs are not an automatic legal requirement for exercising your statutory consumer rights.
We will assess your claim and provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances and the legal conditions, remedies may include:
- Free replacement of the affected product or repair where appropriate and feasible.
- An appropriate reduction in the purchase price.
- Termination of the contract and a refund where legally justified.
Where products must be returned because they do not conform to the contract, DUTCH-BULBS.COM will bear the necessary return costs as required by law.
Your statutory rights are separate from the 14-day withdrawal period and remain applicable even when a product is excluded from that right.
7. Contact information
For withdrawals, returns, refunds, guarantee claims or questions about your consumer rights, please contact:
DUTCH-BULBS B.V.
Carolus Clusiuslaan 3d
2215 RV Voorhout
The Netherlands
Email: support@dutch-bulbs.com
Phone: +31 6 14358082
Company registration (KVK): 93915667
BKD registration: 02912
Withdrawal Form: https://dutch-bulbs.com/withdrawal-form/
This policy applies without prejudice to any mandatory consumer rights provided by applicable EU and national legislation.